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Author Topic: Binding problems? :(  (Read 3019 times)
Ferretz
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« on: January 24, 2008, 10:04:07 AM »

One of the pages in my Spycraft 2.0 Revised fell out of the book. Sad Just wondering if anyone else is experiencing problems with the binding?

E.
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Krensky
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« Reply #1 on: January 24, 2008, 10:07:10 AM »

Mine is fine. As for yours, contact Mongoose.
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« Reply #2 on: January 24, 2008, 10:34:31 AM »

One of the pages in my Spycraft 2.0 Revised fell out of the book. Sad Just wondering if anyone else is experiencing problems with the binding?

A few. I had my binding crack right in the middle of the gear tables, and a page has started to fall out. I've heard of two other cases like this.

I contacted mongoose and they said they are sending a replacement.
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Golden Dragon
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« Reply #3 on: January 24, 2008, 12:34:49 PM »

With the rate of problems I've seen on the board, I keep wondering if the 'Goose is actually making a profit from its new press.
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Gregory the Golden Dragon
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« Reply #4 on: January 24, 2008, 01:14:37 PM »

With the rate of problems I've seen on the board, I keep wondering if the 'Goose is actually making a profit from its new press.

In general a high reported failure rate on a message board tends to be skewed. In this case we're having a lot of regulars run into the problem instead of the usual <10 posters, but... Anyway I still have got just the pdf, damned government salaries Roll Eyes
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Golden Dragon
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« Reply #5 on: January 24, 2008, 03:14:42 PM »

... damned government salaries Roll Eyes

From Gregory's Axiomata,
It is the fate of every government program to be underfunded.
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Gregory the Golden Dragon
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Ferretz
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« Reply #6 on: January 24, 2008, 03:25:59 PM »

I e-mailed Mongoose and told them about the problem, and they said they were terribly sorry, and asked me for my postal address so they could send me a new book. That's great, but what would stop just anyone wanting a free book to tell them about the problem? Anyway, I shot some pictures of the loose pages and attached that to the mail. Smiley

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« Reply #7 on: January 24, 2008, 03:33:30 PM »

That's great, but what would stop just anyone wanting a free book to tell them about the problem? Anyway, I shot some pictures of the loose pages and attached that to the mail. Smiley

I was going to say... they ask me for images.

After the porn mistake, we got everything sorted out...  Shocked Wink Grin
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« Reply #8 on: January 24, 2008, 04:36:31 PM »

Psion I don't think they were talking about that kind of binding.

Well I'm certainly glad that Mongoose WILL step up to the plate and fix issues, I'll have to send them a message about mine as well.
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Krensky
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« Reply #9 on: January 24, 2008, 04:36:53 PM »

That's great, but what would stop just anyone wanting a free book to tell them about the problem? Anyway, I shot some pictures of the loose pages and attached that to the mail. Smiley

I was going to say... they ask me for images.

After the porn mistake, we got everything sorted out...  Shocked Wink Grin

The sad thing is, due to the Quantum Law of Fetish Mechanics... there's now a entire community of people who only get off looking at pictures of poorly bound books.
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Ferretz
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« Reply #10 on: January 24, 2008, 04:42:31 PM »

I wonder how long it will take for Mongoose to send me a new book here in Norway. Where is Mongoose located?

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« Reply #11 on: January 24, 2008, 05:07:55 PM »

Mongoose is in UK.
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Ferretz
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« Reply #12 on: January 24, 2008, 05:13:55 PM »

Nice, shouldn't take too long to receive another book then. The binding in my older Spycraft 2.0 seems alot stronger, I think..
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« Reply #13 on: January 24, 2008, 06:01:56 PM »

I don't think I ever posted. Mognoose is sending me a new book via my game store. No questions asked. I'm even keeping the pages of the old one, which I'll put in a folder or something.

So yes, I'm glad their stepping up to the plate. Still, the thing is, it could be prevented with just a little skill and some binding glue on the oringal set.
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« Reply #14 on: January 24, 2008, 07:11:11 PM »

We apologize for the inconvenience. For the record, the problem is that Spycraft 2.0 is a BIG BOOK - the biggest Mongoose has produced - and that it sometimes appears fine at the facility but winds up having minor defects that become major ones in transit. Fortunately, from what we're seeing, the issue is fairly rare. Given the number of books reportedly sold, the number of binding errors has actually been relatively low.
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